At Boardsy, we take pride in the quality of our custom LED products. Because all of our products are made to order and personalised to your specifications, please read this policy carefully before placing an order.

1. Custom & Personalised Orders

All products sold by Boardsy are custom-made and personalised specifically for each customer. Under the Consumer Contracts Regulations 2013, personalised or bespoke goods are exempt from the standard 14-day right to cancel.

This means that once production has begun on your order, we are unable to accept cancellations, returns or exchanges unless the product is faulty or not as described.

2. Faulty or Damaged Products

If your product arrives damaged or faulty, we will put it right. Please do the following:

• Contact us within 48 hours of receiving your order at info@boardsy.co.uk or call 07867 217 708
• Include your order number and a description of the issue
• Attach clear photographs showing the damage or fault

Once we have reviewed your claim, we will offer one of the following resolutions at our discretion:

• A replacement product at no extra charge
• A repair or reprint
• A full or partial refund

3. Incorrect Orders

If we have made an error with your order (wrong size, wrong design, or wrong product), we will replace it free of charge or issue a full refund. Please contact us within 48 hours of delivery with your order number and photographs.

4. Artwork & Design Approval

Before production begins, we will send you a digital mock-up of your product for approval. It is your responsibility to check all artwork carefully, including:

• Logo and design accuracy
• Spelling and text
• Colours and dimensions

Once you approve the mock-up and confirm your order, we cannot accept returns or offer refunds for errors that were present in the approved artwork. Please review your mock-up thoroughly before giving approval.

5. Cancellations

Before production begins

If you wish to cancel your order before we have started production, please contact us as soon as possible. We will try to accommodate cancellations at this stage and issue a full refund minus any artwork or admin fees already incurred.

After production has begun

Once production has started, we are unable to cancel or refund your order as materials and labour will already have been committed to your bespoke product.

6. Returns Process

We do not accept unsolicited returns. All returns must be agreed with us in advance. If a return is authorised:

• Products must be returned in their original packaging
• You are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a tracked and insured delivery service
• Boardsy cannot be held responsible for items lost or damaged in transit on return

7. Refunds

Approved refunds will be processed within 5–10 working days to your original payment method. We will notify you by email once your refund has been issued.

8. Drop-Ship Orders

For customers who use our drop-shipping service, the same policy applies. We will ship directly to your customers without Boardsy branding, but our standard custom order policy remains in effect. Any issues must be reported to us within 48 hours of the end customer receiving the goods.

9. Contact Us

If you have any questions about your order or this policy, please get in touch:

Boardsy

Oving Road, Chichester, West Sussex, PO19 7ES

Email: info@boardsy.co.uk

Phone: 07867 217 708

Website: www.boardsy.co.uk

We always aim to resolve any issues quickly and fairly. Your satisfaction is important to us.