Privacy Policy

Boardsy is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website at www.boardsy.co.uk or contact us about our LED products and services.

1. Who We Are

Boardsy is a UK-based supplier of custom LED light boxes and illuminated signage, operating from Oving Road, Chichester, West Sussex, PO19 7ES. You can contact us at:

Email: info@boardsy.co.uk

Phone: 07867 217 708

Website: www.boardsy.co.uk

2. What Information We Collect

Information you provide to us

Your name, business name, email address and phone number when you contact us or request a quote
Billing and delivery address when you place an order
Payment information (processed securely via our payment provider — we do not store card details)
Artwork, logos and design files you send us for product customisation
Any other information you include in emails or enquiry forms

Information collected automatically

IP address and browser type when you visit our website
Pages visited and time spent on our site (via cookies and analytics tools)
Referral source (how you found us)

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your enquiries and orders
Send mock-up designs and quotations
Arrange delivery of your products
Improve our website and customer experience
Comply with legal and regulatory obligations

We will only contact you for marketing purposes if you have given us permission to do so. You can opt out at any time by emailing info@boardsy.co.uk.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: to fulfil orders and provide our services
Legitimate interests: to improve our business and communicate with customers
Legal obligation: where required by law
Consent: for any marketing communications

5. How We Share Your Information

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

Delivery and courier companies to fulfil your order
Payment processors for secure transaction handling
IT and website service providers

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 6 years for accounting and legal purposes.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict how we process your data
Data portability
Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, please contact us at info@boardsy.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Boardsy

Oving Road, Chichester, West Sussex, PO19 7ES

Email: info@boardsy.co.uk

Phone: 07867 217 708